Our Policy

1. 48-hour notice is required. Rescheduling and cancellations are accepted only when made at least 48 hours before your scheduled appointment time.
2. Changes must be made by phone. To reschedule or cancel, call us at 239-800-9806. Text messages are not an accepted cancellation channel and will not be considered valid notice.
3. Cancellations within 48 hours are charged 100%. Any cancellation or reschedule request made less than 48 hours before the appointment is charged the full service amount.
4. No-shows are charged in full. Failing to arrive for a scheduled appointment without notice is charged 100% of the reserved service amount.
5. A card on file is required at booking. This is not a deposit. It serves as acknowledgment of this policy and secures your reserved appointment time.

How We Communicate This Policy

We make this policy clear at every stage so there are no surprises:

• Explained verbally at the time of booking.
• Included in your booking confirmation.
• Sent again in an automated confirmation approximately 60 hours before your appointment.
• Sent once more in a reminder at approximately the 48-hour mark.
• Published here at a permanent, dated address you can reference any time.

Required Forms

Certain treatments require intake or consent forms to be completed at least 48 hours before your appointment. This timing coincides with our 48-hour policy window so your session can proceed as scheduled. If required forms are not completed in time, your appointment may need to be rescheduled under the terms above.